Why Every Kenyan Consumer Needs to Know Their Rights

“Ati warranty? Hii kitu ni kama insurance ama just free repair?”
If you’ve ever asked yourself that at the counter of a phone shop while the salesman mumbles something suspiciously fast, then this blog is for you.

Let’s be honest—shopping in Kenya sometimes feels like a sport. You dodge fake discounts, side-eye “original copies,” and pray that your new phone won’t die faster than Safaricom bundles. But behind all the chaos, there’s a powerful tool most consumers don’t know how to use: consumer protection laws. And that’s exactly what The Rundown Ke podcast, produced by us at Lightrig Media, is unpacking this week.

Why You Should Care (Yes, Even You with the Shiny New Phone)

We’re talking about warranties—those magical promises companies make when they sell you gadgets, cars, even fridges. Problem is, many sellers treat a warranty like gossip at a chama: half-truths, lots of confusion, and always ending with “sisi hatujui.”

In the latest episode, hosts Mikhala Barasa and Ndanu Nzyuko get real about what a warranty actually means. One of them even shares her Samsung phone-buying experience (spoiler: it came with an actual explanation—rare, we know).

Scams, Secrets & Your Rights

Now, here’s the tea: consumer protection in Kenya isn’t just about “buyer beware.” It’s about businesses being held accountable. From shady return policies to fake promotions, Kenyans deserve to know what’s real, what’s illegal, and what’s just straight-up nonsense.

The podcast breaks it down with laughs, real-life stories, and just the right amount of outrage. Because, honestly, who hasn’t bought something only to realize later you should’ve just thrown your money down River Road?

Why This Episode is a Must-Watch

This is not another boring lecture about laws and Acts written in English only lawyers understand. This is consumer rights explained like a story you’d tell your bestie over chai and mandazis.

• You’ll learn what businesses owe you.

• You’ll hear how Gen Z Kenyans are demanding better treatment.

• And you’ll finally understand how a warranty is supposed to protect you—not confuse you.

By the time you’re done, you’ll know more about your rights than most of the people selling to you.

About The Magic Behind The Mic

This powerful conversation is brought to life by Lightrig Media, the production house making Kenyan stories shine on the global stage. We don’t just shoot podcasts—we craft experiences. From cinematic lighting to sound that makes you feel like you’re right there in the studio, we turn conversations into culture.

And with The Rundown Ke podcast, we’re proving that learning about something as serious as consumer protection can be fresh, funny, and worth every second of your watch time.

The full episode premieres this Wednesday at 8 AM on YouTube.
Catch the Shorts now, subscribe, and let’s finally put an end to “buyer beware” being the default Kenyan shopping experience.

Because honestly, you deserve better.

Work With Us

At Lightrig Media, we bring 10 years of experience, cinematic excellence, and human-centered storytelling to every project we touch. From corporate interviews in Nairobi to NGO documentaries across Kenya, we’ve helped more than 100 clients craft powerful, cinematic visuals that leave a lasting impact.

👉 Ready to make your story shine?
📞 Call us today at (+254) 11 605 0343 | (+254) 79 830 5133 | (+254) 75 738 2591
📩 Email: info@lightrigmedia.com | hello@lightrigmedia.com

Let’s talk—and let’s make your story unforgettable.